Nestory FAQ
Answers about our stainless steel jewelry, our story, and our policies
Products
Every Nestory piece is crafted in 316L stainless steel with a silver-tone finish. We don’t use gold, gold vermeil, or 14k solid gold. Stainless steel is durable, affordable, and holds up better to daily wear than plated metals.
Yes. 316L stainless steel is one of the most hypoallergenic materials used in jewelry, making it a safe choice even for sensitive skin.
Stainless steel resists tarnish, rust, and discoloration, so with basic care our pieces are designed to last for years of everyday wear without losing their shine.
Yes. Stainless steel is fully waterproof, so you can shower, swim, or sweat in it without damaging the finish, which is one of the biggest advantages over silver or gold-plated jewelry.
Yes. Most rings can be adjusted up or down 2-3 sizes. Turnaround is 3-7 days, and cost ranges from ₨ 100-300.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
Standard delivery (3-5 days) is ₨ 150. Express delivery (1-2 days) is ₨ 300. Standard shipping is free on orders over ₨ 2000. Cash on Delivery is available.
Yes, nationwide. Major cities receive orders in 1-3 days, other cities in 3-5 days, and remote areas in 5-7 days.
You’ll receive an email with a tracking number so you can follow your order in real time on the courier’s website.
The courier attempts delivery 2-3 times. Contact them directly with your tracking number to reschedule.
Products
Yes, within 30 days, as long as it’s unworn and in its original packaging. You cover return shipping (₨ 150-300), and we refund the rest.
Exchanges move faster than refunds. Return shipping is free, and we send your new item while the return is in transit. The full process takes 5-7 days.
Email returns@nestory.pk with photos and we’ll send a free replacement. We cover all shipping costs.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at team@bijoux.com.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at team@bijoux.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: team@bijoux.com.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
Payment
Credit cards (Visa, Mastercard, JCB), debit cards, bank transfer, mobile wallets (JazzCash, Easypaisa), and Cash on Delivery.
Yes. We use SSL encryption and PCI DSS-compliant, trusted payment gateways. Your card details are never stored on our servers.